AT&T Will Award $5 to Every Customer Impacted by Outage

YS Gold 

Last week we reported on a nationwide cellphone service outage that impacted AT&T and Verizon customers through the United States. 

To help “make it right,” the company issued the following statement:

We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.

To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We're crediting them for the average cost of a full day of service.

We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected."

On how long it will take to receive the credit, the company wrote "We issue bills every day, so customers will see the credit in 1-2 bill cycles depending on when their bill closes. Most credits will be posted in the next billing cycle."

At the same time, the company assured that as per the investigation, there is no reason to believe the Feb. 22 outage involved a third-party or that customer data was compromised during the event.